requently Asked Questions
What is your Return Policy?
We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return the product, provided it is in unused condition. Please read our Return Policy for more details.
When can I expect my order to arrive?
All orders are processed and shipped within 3 business days and expect 7 to 10 days for delivery. We use UPS Ground and once your order has been shipped we will email you with a tracking number.
Do you ship direct to gift recipients?
Provide us with the name and address of the gift recipient and we will ship your order to them for you. The packaging invoice does not include any details of payments made, so they will never know how much you paid. We will contact you only with a tracking number, if the gift recipient received the package damaged you the purchaser must contact us. We will only work with the purchaser regarding any orders, we will not work with any third party which would be the gift recipient.
What if my item arrives damaged or defective?
All items are professionally hand packed and double boxed for safe shipment and all items are insured. If you received your package damaged contact us within 5 days of receiving damaged merchandise and let us know, so we can send a replacement. All merchandise is free from defect or it will be replaced at no cost to you. Please read our Damaged Items Policy for further instructions on how to file a claim with us.
Do you ship Internationally?
At this time we do not ship Internationally it is something we will be thinking about in the near future. We only ship within the Continental United States.
Do you ship to P.O box or APO/FPO Military Addresses?
We will only ship to a physical address if you are using a business name for your order, you must provide us with a contact name.
Do you have rush shipping available?
Yes, rush deliveries are usually delivered within 5 business days. You must request RUSH delivery and email us for a shipping rate before placing your order. Please read our policy on Rush Orders for more details.
What forms of payment do you accept?
We except all major credit cards through PayPal and Google Checkout.
Will my payment information be safe and secure?
How do I know if my item is in stock?
We have a very large inventory on every item we sell. On a rare occasion an item may go out of stock due to high demand of certain items. We will contact you immediately after you place your order to inform you if the item is out of stock and we will let you know when it will be available.
How much do you charge for shipping and handling?
We charge a low Flat Rate check our Shipping Rates for more details.
Do you charge sales tax?
How do I contact you if I have a question?
If you have any questions please contact me - Christine: Shopatusm and we will respond as soon as possible.